At Skin & Joints, we are committed to providing a safe, professional, and respectful environment for all of our clients. Please take a moment to review our clinic policies before booking.
A deposit is required to secure your booking.
We require 48 hours' notice for cancellations or rescheduling.
More than 48 hours' notice: your deposit will be retained as credit on your account for 3 months.
Less than 48 hours' notice or non-attendance: your deposit will be forfeited.
Deposits are strictly non-refundable, regardless of the reason for cancellation.
If you arrive more than 10 minutes late, we may need to shorten or reschedule your appointment to avoid delays for other clients. The full treatment fee may still apply.
For health, safety, and insurance purposes, children and additional guests are not permitted in the treatment room or the clinic.
All clients must complete a medical history and consent form before any treatment. You are responsible for notifying us of any changes to your health or medications at each visit.
We aim to achieve the best possible outcomes, but please note that results vary between individuals. No treatment results can be guaranteed, and aftercare compliance is essential for optimal outcomes.
We do not offer refunds for treatments or products once purchased or administered.
Credit may be applied to your account at the clinic's discretion for unredeemed services only.
Clients must be 18 years or older to receive any injectable, laser, or medical-grade treatment. Proof of age may be requested.
Clinical photographs may be taken for your medical records and treatment tracking.
These images will never be shared publicly without your written consent.
All personal information is kept confidential in accordance with GDPR and our privacy policy.